In-stock orders are processed within 1–3 business days (excluding public holidays). You'll receive a tracking email once shipped.

If your order hasn't reached the “Packed” stage, email us immediately. Changes are usually unavailable after shipment to carriers.

Specify your request in checkout notes; we can omit pricing or include gift cards (subject to system functionality).

Yes, we offer free product consultation. Please submit your requirements via form or contact sales to schedule a detailed discussion.

Standard domestic shipping: 2–7 business days (depending on destination). Expedited shipping: 1–3 business days for most cities. International shipping varies by country and customs clearance.

A tracking number is emailed after shipment. You may also log into your account to view it.

The recipient is responsible for destination country duties, import taxes, and customs clearance fees.

Handling depends on the reason: If return fees result from unpaid duties or refusal of delivery, we may deduct related expenses from your refund within permitted limits.

We do not accept returns for “change of mind.” Natural variations in material texture are not considered defects.

Please photograph the outer box, inner packaging, and product within 48 hours of receipt and email us.

We assess under Australian Consumer Law: Major defects qualify for refund or replacement; minor defects may be repaired or replaced.